Florence Hotel Fani · Frequently Asked Questions (FAQ)
Where can I book at the best rates?
On the hotel website, we guarantee the Best Price.
Are online payments safe?
The data for payments by credit card are sent through the system Authentic site Comodo secure.
How much is the City Tax?
For those staying in 2 Star Hotels the tax is 2.50 Euro per person per night.
What are the check-in and check-out hours?
Check-in: 14:00 Check-out: 11:00.
Guests can leave their luggage at the reception before check in or after check-out.
Are your prices per person or per room?
Prices shown are per room per day, plus City Tax.
What floor are the bedrooms?
The rooms are all on the first floor.
Does the hotel have a parking lot?
Yes, we have parking facilities for our customers for 21 Euros daily from 13:00 to 13:00
Are there phone / tv /fridge in the room?
Yes, all rooms have a 26 "LED TV with satellite channels and are equipped with direct dial telephone and mini fridge in all rooms.
What languages does your Reception staff speak?
Italian, English, Spanish and Portuguese.
How far is the train station of Santa Maria Novella?
The Santa Maria Novella train station is only a 5 minute walk.
How far is the Airport (Aeroporto Amerigo Vespucci)?
Florence airport (Amerigo Vespucci Airport) is about 5.5 km from the Hotel.
Is breakfast included in the price?
Yes, breakfast is included and it is served from 08:00 to 10:00.
How far is the bus stop nearest to the hotel?
About 50 meters (2 min. walk)
Is it possible to ask your staff to book tickets for museums, exhibitions and other events?
Yes, of course. Please specify in your notes any preferences for day and time.
What credit cards do you accept?
American Express, Diners Club, Visa, Master Card, Card Blanche, JCB
What is your cancellation policy?
For each rate and offer there are specific terms of cancellation which you should read carefully during the booking process on this website.
Do you have rooms for smokers?
In general, smoking is not allowed. Only in some rooms in the comfort category smoking is allowed.
We kindly ask our guests to inform us at the time of booking.
What are the opening hours of the main museums?
The opening hours of the most important museums of Florence are:
- Uffizi Gallery: Tuesday to Sunday, 8:15 to 18:50; closed Mondays, New Year's Day, 1 May, Christmas.
- Accademia Art Gallery: Tuesday to Sunday, 8:15 to 18:50; closed Mondays, New Year's Day, 1 May, Christmas.
Is it possible to get help from the hotel staff to book seats at the restaurant or theater tickets?
Our staff will be happy to book a table for you at the best and most characteristic restaurants in Florence, or to book your tickets to the main theaters of the city.
Do you have the Citysightseeing line in Florence?
Yes, this service is available also in Florence, as is in major cities of the world; you can visit Florence on a 2-storey bus while listening to comments translated into seven languages, with headsets.
How can I check the availability of tickets for trains, check the routes and make reservations?
Visiting the site www.trenitalia.com you can find all the information on train routes and timetables and book your tickets by credit card.